At Marino, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns:

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

How to Return an Item:

  1. Contact our customer service team at support@marino.com.bd to initiate the return process.
  2. Pack the item securely in its original packaging.
  3. Include the receipt or proof of purchase in the package.
  4. Ship the package to the address provided by our customer service team.

Refunds

Eligibility for Refunds:

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.

Refund Process:

  • The refund will be processed within 7 days of approval, depending on your card issuer’s policies.

Exchanges

Eligibility for Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@marino.com.bd

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Shipping Costs

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at contact@marino.com.bd

Thank you for shopping with marino. Your satisfaction is our priority!